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Workshop: Conflict Resolution

May 12, 2015 - 3:30pm to 7:30pm

Conflict Resolution

Class Description:

Conflict gets in the way of good business. Explore the causes and impact conflict can have on customer service. Learn strategies and techniques for resolving tough issues and how to turn a difficult customer into a loyal one.

Location: Merced College Business Resource Center, 630 W. 19th St. Merced, CA 95340

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