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Training: Customer Service

February 12, 2014 - 4:30pm to 8:30pm

Course Description:

Explore key skills and attitudes necessary to effectively meet the customer's needs. Participants will be introduced to concepts and appropriate techniques for dealing with internal and external customers, enhancing customer satisfaction and insuring positive communication.

Location: Merced College Workplace Learning Resource Center (also known as the MC Business Resource Center)

630 West 19th Street, Merced CA 95340 (Downtown Merced)

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