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Professional Learning Academy - Conflict Resolution

May 10, 2016 - 3:30pm to 7:30pm

Conflict Resolution

8:30-12:30 pm
Room 120

All classes are held at:
Merced College Business Resource Center
630 W 19th St
Merced, CA  95340

Conflict gets in the way of good business. Explore the causes and impact conflict can have on customer service. Learn strategies and techniques for resolving tough issues and how to turn a difficult customer into a loyal one.

Read more about the Professional Learning Academy and see full Customer Service Academy Training schedule.

Register for training at the UC Learning Center.

Questions may be directed to hrtraining@ucmerced.edu.