UC Learning Center FAQs

The UC Learning Center (UCLC) is strictly for "active" UC employees in the UCPath payroll system only.  Access to the UCLC is autogenerated by an active UCPath payroll account.

Once an active UCPath account has been established, it will autogenerate a UCLC account within 2-3 days following the start date OR active payroll account, whichever date occurs later.

• If have an active payroll account but not started work, must wait until after start date to receive UCLC access.
• If started work but payroll account is not yet active, must wait until payroll account is active to receive UCLC access.

See more on account access.

The UC Learning Center (UCLC) is strictly for "active" UC employees in the UCPath payroll system only.  Access to the UCLC is autogenerated by an active UCPath payroll account.

However, all others who require training access, may request affiliate access.  Please read the information below carefully to ensure you do not request the wrong access which will significantly impact and delay your access.

Student Employees

• Students who are student employees will automatically receive UCLC access; see "new employee" access.
• Student employees must NOT submit an affiliate request.  Doing so will significantly impact and delay your access now requiring additional troubleshooting and duplicate accounts to be merged, which will take days/weeks to process.

Student (and NOT an employee)

• Students who are strictly students ONLY and NOT an employee, will need to request affiliate access through the EH&S safety training website.
• Lab students requiring lab safety trainings may find more information on the EH&S safety training website.

You may download the SumTotal "Mobile" App (not the "Classic" app); see mobile app tutorial video.

When prompted to enter the site URL, you will input "https://uc.sumtotal.host".

Please note, the app has very limited functionality and limited eCourses available.  If you cannot find a course on the app, it is accessible only via desktop or laptop.  Mobile web browsers are not supported.  We recommend using a desktop or laptop to access training.  Chrome is recommended for best compatibility.

You may be accessing an outdated URL link.  Be sure to always log in via the UCLC webpage.

Before logging in again, be sure you have logged out completely from the UCLC (from all devices), close all browser tabs, clear browser cache, then try logging in again.

If this is your first time accessing the UCLC, please see FAQ section for "account access" .

This is most likely due to a computer browser compatibility issue.  For all browsers, you must:

• Enable cookies
• Allow pop-ups
• see tips / pop-up blockers

If you continue to experience issues, please also do the following:

• Switching browsers - please try a different browser.  Chrome has the highest reported success rate.
• Try using a different computer.
• Always completely log out of the UC Learning Center (from all devices), clear your browser cache, then try again.
• IMPORTANT:  The UCLC is not supported on mobile browsers.  We recommend completing trainings on a desktop/laptop computer to lessen any completion/system errors.

See additional trouble shooting tips at:  https://hr.ucmerced.edu/uclc-troubleshoot#Additional%20Troubleshooting

Some courses are limited to a certain audience to prevent users from completing the wrong course.  Please email hrtraining@ucmerced.edu, if you are unable to search for a course to complete.

"Registration blocked" means there are no offerings for the in-person training.  Click directly on the registration blocked message to display an explanation of the message.  You may need to check back to register when there is a new offering.

For training that requires renewal, if you’ve previously completed the training in the past, your status will display attended/completed until you’re actually past your due date. However, it’s important to pay attention to the upcoming due date.

The system popup message you see (regarding already completing the training) simply means you will create a new attempt for the training, but all your prior completions are not impacted (and still available on your transcript).

When a leaner moves between supervisor or non-supervisor appointment, they may display as OVERDUE for the training.  If this happens, please notify hrtraininging@ucmerced.edu for further troubleshooting and include details regarding the change in employment and effective dates.  Employment changes may require verification with the UCPath payroll system.

See manager resources FAQs.

Each division has a designated report liaison who can assist with department training reports and questions, as needed; see report liaisons.

You can verify your training status directly from your required training analysis (or select the REQUIRED TRAININGS button from the UCLC homepage).

To provide proof of completion, email a copy of your completion certificate from your training transcript; see self-help video: Viewing Your Training Transcript

Your required training analysis page lists your assigned required/mandatory trainings.  Although the assigned status displays "acquired", some assigned trainings have a required retraining so it is important to pay attention to the due date and/or expiration date.

IMPORTANT NOTE:
UC Learning Center (UCLC) retains previous completions regardless of employment status.  An employee who rejoins UC Merced after a break in service (leave, separation) should check the status of their assigned training.  If an employee finds they went overdue during a leave of absence or break in service, they should complete the training immediately within 14 days upon return (because upon “active” status again, training automatically displays as overdue based on the previous completion date).  And, unfortunately, the UCLC cannot track the dates of when an employee goes on leave and returns; it only tracks active/inactive status as displayed in UCPath.

If you have questions regarding the content or assignment of a required training, contact the training owner listed for the required training.

There are no exceptions for overdue trainings, except leaves of absences or system issues.  Plan accordingly to allow plenty of time to complete a training before the due date when you receive the initial system reminder notification.

• One single day late equals "late".  An overdue training will auto generate overdue system notifications.
• We are not able to grant extensions due to “workload”.
   
• Extensions are granted for two reasons only:
  • bonafide system issues (issues that are experienced campus/systemwide, IDM/account issues, or issues related to training administration).  Issues between the user and their computer and/or the course cannot be granted extensions.
  • the due date falls during a leave of absence – in which case the training must be completed within 14 days of returning to work (user must notify hrtraining@ucmerced.edu and cc their manager regarding the leave).

IMPORTANT NOTE:
UC Learning Center (UCLC) retains previous completions regardless of employment status.  An employee who rejoins UC Merced after a break in service (leave, separation) should check the status of their assigned training.  If an employee finds they went overdue during a leave of absence or break in service, they should complete the training immediately within 14 days upon return (because upon “active” status again, training automatically displays as overdue based on the previous completion date).  And, unfortunately, the UCLC cannot track the dates of when an employee goes on leave and returns; it only tracks active/inactive status as displayed in UCPath.

Mandatory trainings are assigned to UC employee who are “active” in the UCPath payroll system.

If you are no longer working for UC Merced, please ensure your supervisor submits separation paperwork with payroll to update your status in the UCPath payroll system. Once that happens, it will auto-update your UC Learning Center status and your required trainings will drop off.

It's important to note that until "both" systems are properly updated, you will continue to receive automated notifications.  Before contacting HR Training, your supervisor must ensure your status states "separated" in the UCPath payroll system.

What if an employee is no longer with the University, or in my unit, or under my supervision?
If an employee is no longer under your supervision, you must reach out to Payroll Services and submit proper payroll form.