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Troubleshooting Tips - UC Learning Center

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UCLC Login Instructions

Log in via the HR UCLC webpage; many times users are accessing an outdated URL link.


Account Access

Please read the below information carefully to identify your status in order to better understand how you receive or can request system access.

  1. New employees (including student-employees) with an active account in UCPath payroll will receive automatic access within 2-5 days.
  2. Students who are not employees are contractually excluded from having accounts in the UCLC except where training is required to access a facility, such as lab access.  Students requiring lab safety trainings who are not an active employee, must request an Affiliate account by submitting the EH&S webform.
  3. All users must have an active UCM Net ID (email).
STATUS SYSTEM ACCESS INFORMATION
Employee

New Employee

  • New employees with a Social Security Number (SSN) and birthdate will become active in the UCLC within 2-5 days of their account being active in UCPath.
  • NOTE: an active UCPath account with a future start date will generate the UCLC account 2-5 days following the future start date (or whichever date occurs later)
    • an active UCPath/payroll account will auto-generate an account in the UCLC
    • new hire paperwork must have already been processed
    • start date must have already begun (cannot be a future start date); see note above
  • Must have an active UCM NetID (email).

Former Employee

  • Generally, only employees with an active appointment receive UCLC system access.
  • If had previous access to the UCLC and to re-activate account, supervisor needs to contact their department MSO to enter the account as an affiliate with an end date.
  • Once the above step has been completed, email hrtraining@ucmerced.edu to be added as an affiliate to re-activate access.
  • Must have an active UCM NetID (email).
Student

Active Student (and NOT a student-employee or volunteer)

  • Students who are not employees are contractually excluded and do not receive automatic access to the UCLC.
  • Students who require lab safety access training, and not an employee of the University, and have never accessed the UCLC before, and have a UCM NetID, will first need to request an affiliate account by submitting the EH&S webform.  If a non-employed student does not require lab safety access, they will not be granted UCLC access; adding students to the UCLC is a breach of the University's contract with SumTotal systems.
  • Must have an active UCM NetID (email).
  • IMPORTANT NOTE:  Batch input of affiliates may be submitted by faculty, clubs and organizations by sending a list of names and emails (in Excel format) to hrtraining@ucmerced.edu.

Student-Employee

  • All employees active in the UCPath payroll system, including student employees, will receive automatic access to the UCLC.
  • If accessing the UCLC for the first time, newly hired student-employees should wait until their employee profile is active in UCPath payroll to login.
  • See new employee section.

Former Student-Employee

  • Students who are former employees may already have an existing account.
  • NOTE: If you no longer have an active appointment with UC Merced, access to the UCLC becomes automatically deactivated based on the last date of work.
  • If you can't gain access, email hrtraining@ucmerced.edu to verify and request an affiliate account.
  • Once you are added as an Affiliate again, it will take approximately 2-5 days for your account to re-activate.
  • Must have an active UCM NetID (email).

Graduate Student

  • When someone graduates they loose access to all services except email.
  • If you are currently employed with UC Merced, see employee above.
  • If had previous access to the UCLC and not a current employee, to re-activate your account, supervisor needs to contact their department MSO to enter the account as an affiliate with an end date.
  • Must have an active UCM NetID (email).

Additional Troubleshooting (to consider if you experience issues with the UCLC or courses)

  1. Log in from the main UCLC webpage; sometimes URL's and saved links may have become outdated.
  2. Ensure your browser settings are compatible
  1. Consider the following
  • switching browsers; please try a different browser - Chrome has the most success rate.
  • Try using a different computer.
  • You should log out of UC Learning Center, clear your browser cache then try again.
  1. For all browsers, you should:
  • Enable cookies: A web interface provides access to modules in the SumTotal Suite. Each user who runs Learning Management in a web browser must have the browser set to enable cookies. You can view this setting in the browser’s security dialog box.
  • Allow pop-ups: You must disable the utility programs that block the opening of pop-up browser windows. When a user logs in to the SumTotal application, the program detects the existence of pop-up blockers and reminds users to turn them off.

If using:

Recommended Browser Setting:

Chrome
  • Open Chrome
  • Under Settings > Advanced > Privacy and securityContent settings

Ensure that you configure the following options as directed. When finished, click Done.

  • Images:  Show all images
  • JavaScript:  Allow all sites to run JavaScript (recommended)
  • Plug-ins:  Run automatically (recommended)
  • Pop-ups:  Allow all sites to show pop-ups
  • Unsandboxed plug-in access:  Ask me when a site wants to use a plug-in to access my computer (recommended) 
Firefox
  • Open Mozilla Firefox
  • Under Options > Content:
    • Uncheck Block Pop-Up windows.
    • Check Accept cookies from sites.
  • Under the Security tab:
    • Check Warn me when sites try to install add-ons.
Internet Explorer (IE)
  • no longer supported
Microsoft Edge

Ensure you enable cookies, allow pop-ups, and do not run in compatibility mode. Edge does not require any unique setting configurations.

NOTE:  Some third-party plug-ins have not yet released versions compatible with Microsoft Edge. This may affect users’ access to all features.

Safari
  • Open Safari
  • Under Options > Preferences

Ensure that you configure the following tabs. When finished, close the window.

  • Under Web Content:
    • Check Enable plug-ins
    • Check Enable Java
    • Check Enable JavaScript
    • Uncheck Block pop-up windows
  • Check Ask before ending a non-secure form to a secure website
  • Under Privacy
    • Under Block cookies, select From third parties and advertisers
    • Under Limit websites access to location services, select Prompt for each Website Once

 

  1. If access to the UCLC has not been established, please email hrtraining@ucmerced.edu and include in your information:
  • if possible, include a screenshot of the error message you received
  • whether you’re able to access other campus services such as UCPath, payroll, etc.
  • Browser:
    (a) what browser and version you are using;
    (b) and, what operating system

In your response to us, providing as much information as possible will assist us in resolving access issues quickly.


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