Communication Playbook

A new year often brings a feeling of renewal and rejuvenation as we set goals, intentions and resolutions in our lives. This is usually when we try to make changes to our diet, our routines and other aspects of our lives. How often are we successful and follow through on our resolutions?  What is often missed in these agendasetting exercises are the resolutions related to our work... Read More

Imagine your supervisor asks you to work the next five weekends to help complete a project that is behind schedule. You share with a friend that your supervisor is being unreasonable because you have previously scheduled family commitments during many of the upcoming weekends. Your friend asks if you told your supervisor your concerns and you say, “They wouldn’t understand.”... Read More

Communicating ideas, proposals or a report in a presentation can be a daunting task. These presentations are opportunities for you to share important information with your colleagues, stakeholders or leaders.   From the Playbook: With the end of the year approaching, many of us likely will be doing presentations over the next couple of months. Whether you are a seasoned... Read More

Celeste Headlee explains that having a conversation requires a balance between talking and listening in her hit TED Talk, where she identifies 10 tips for having better conversations. Working remotely has changed the way we communicate and share information, which can sometimes throw of this balance. From the Playbook: Watch Celeste’s TED Talk and choose one, just one... Read More

As humans, we all tend to fall into a common psychological trap called confirmation bias. It is an information processing error that explains our tendency to filter new information or evidence in a way that confirms preexisting opinions and beliefs. This can create or increase our blind spots because we focus on information that supports what we think is true and ignore evidence that might... Read More