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Troubleshooting Tips - UC Learning Center

UCLC Login Instructions

Log in via the HR UCLC webpage; many times users are accessing an outdated URL link.

Account Access

Anyone with a UCM Net ID (email) and password can access the UC Learning Center.

STATUS INFORMATION
Employee

New Employee

  • New employees with a Social Security Number (SSN) become active in the UCLC within two to three business days of their start date in payroll; start date must have already begun in payroll.
  • Must have a UCM NetID (email).
Student

Active Student (and NOT a student employee or volunteer)

  • Students do not receive automatic access to the UCLC.
  • Students requring training access and if accessing the UCLC for the first time, need to request an affiliate account by emailing hrtraining@ucmerced.edu.
  • Must have a UCM NetID (email).

Former Student Employee

  • Students who are former employees may already have an existing account.
  • If you can't gain access, email hrtraining@ucmerced.edu to verify.

Student Employee

  • If accessing the UCLC for the first time, newly hired student employees should wait until their employee profile is available to login.
  • Student employees with a Social Security Number (SSN) in payroll will receive access just like regular employees within two to three business days of their start date in payroll; start date must have already begun in payroll.

Graduate Student

  • When someone graduates they loose access to all services except email.
  • If accessing the UCLC for the first time, email hrtraining@ucmerced.edu to request an affiliate account.
  • If had previous access to the UCLC and to reactive account, supervisor needs to contact their department MSO to enter the account as an affiliate with an end date.
  • Must have a UCM NetID (email).

 

Additional Steps (to consider if you are unable to access the UCLC)

  1. Ensure your browser settings are compatible; please follow the guidelines in the SumTotal browser compatibility matrix document.
  2. If using Chrome, ensure Flash is enabled.  See instructions to enable Adobe Flash Player for use in the Google Chrome web browser.
  3. Consider switching browsers. If you’re experiencing issues, please try a different browser such as Internet Explorer or Chrome.
  4. If you are still unable to access the UC Learning Center, please try via the myUCMerced.edu portal under section Employee Services. 
  5. If access to the UCLC has not been established, please email HR Training and include in your information:
  • if possible, include a screenshot of the error message you received
  • whether you’re able to access other campus services such as myUCMerced.edu, email, payroll, etc.
  • (a) what browser and version you are using; (b) what operating system.

In your response to us, providing as much information as possible will assist us in resolving access issues.

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