Troubleshooting Tips - UC Learning Center

New Employee

• New employees with a Social Security Number (SSN) and birthdate will become active in the UCLC within 2-5 days of their account being active in UCPath.
• NOTE: an active UCPath account with a future start date will generate the UCLC account 2-5 days following the future start date (or whichever date occurs later)
  • an active UCPath/payroll account will auto-generate an account in the UCLC
  • new hire paperwork must have already been processed
  • start date must have already begun (cannot be a future start date); see note above
• Must have an active UCM NetID (email).

Former Employee

• Generally, only employees with an active appointment receive UCLC system access.
• If had previous access to the UCLC and to re-activate account, supervisor needs to contact their department MSO to enter the account as an affiliate with an end date.
• Once the above step has been completed, email hrtraining@ucmerced.edu to be added as an affiliate to re-activate access.
• Must have an active UCM NetID (email).

Active Student (and NOT a student-employee or volunteer)

• Students who are not employees are contractually excluded and do not receive automatic access to the UCLC.
• Students who require lab safety access training, and not an employee of the University, and have never accessed the UCLC before, and have a UCM NetID, will first need to request an affiliate account by submitting the EH&S webform.  If a non-employed student does not require lab safety access, they will not be granted UCLC access; adding students to the UCLC is a breach of the University's contract with SumTotal systems.
• Must have an active UCM NetID (email).
• IMPORTANT NOTE:  Batch input of affiliates may be submitted by faculty, clubs and organizations by sending a list of names and emails (in Excel format) to hrtraining@ucmerced.edu.

Student-Employee

• All employees active in the UCPath payroll system, including student employees, will receive automatic access to the UCLC.
• If accessing the UCLC for the first time, newly hired student-employees should wait until their employee profile is active in UCPath payroll to login.
• See new employee section.

Former Student-Employee

• Students who are former employees may already have an existing account.
• NOTE: If you no longer have an active appointment with UC Merced, access to the UCLC becomes automatically deactivated based on the last date of work.
• If you can't gain access, email hrtraining@ucmerced.edu to verify and request an affiliate account.
• Once you are added as an Affiliate again, it will take approximately 2-5 days for your account to re-activate.
• Must have an active UCM NetID (email).

Graduate Student

• When someone graduates they loose access to all services except email.
• If you are currently employed with UC Merced, see employee above.
• If had previous access to the UCLC and not a current employee, to re-activate your account, supervisor needs to contact their department MSO to enter the account as an affiliate with an end date.
• Must have an active UCM NetID (email).

If using:

Recommended Browser Setting:

• Open Chrome
• Under Settings > Advanced > Privacy and security > Content settings

Ensure that you configure the following options as directed. When finished, click Done.

• Images:  Show all images
• JavaScript:  Allow all sites to run JavaScript (recommended)
• Plug-ins:  Run automatically (recommended)
• Pop-ups:  Allow all sites to show pop-ups
• Unsandboxed plug-in access:  Ask me when a site wants to use a plug-in to access my computer (recommended) 

• Open Mozilla Firefox
• Under Options > Content:
  
  • Uncheck Block Pop-Up windows.
  • Check Accept cookies from sites.
• Under the Security tab:
  
  • Check Warn me when sites try to install add-ons.

• no longer supported

Ensure you enable cookies, allow pop-ups, and do not run in compatibility mode. Edge does not require any unique setting configurations.

NOTE:  Some third-party plug-ins have not yet released versions compatible with Microsoft Edge. This may affect users’ access to all features.

• Open Safari
• Under Options > Preferences

Ensure that you configure the following tabs. When finished, close the window.

• Under Web Content:
  • Check Enable plug-ins
  • Check Enable Java
  • Check Enable JavaScript
  • Uncheck Block pop-up windows
• Check Ask before ending a non-secure form to a secure website
• Under Privacy
  • Under Block cookies, select From third parties and advertisers
  • Under Limit websites access to location services, select Prompt for each Website Once