Core Competency Behavioral Anchors

Core Behavioral Anchors

Mangement Behavioral Anchors

1. Adopts ideas, technology, and practices that increase efficiency, eliminate waste, and improve performance.

2. Is reflective; takes initiative to make improvements to current work.

3. Uses data, feedback, and input from others to improve the quality of products and services. 

1. Drives improvement, continually searching for new ways to position the organization for success.

2. Supports others who take calculated risks.

3. Recognizes and rewards initiative and innovation.

1. Takes responsibility for one's own development; maintains fluency in appropriate work applications, software, or tools.

2. Keeps up-to-date on current research, trends, and technology in one's field; identifies and pursues areas for development and training that will enhance job performance.

3. Seeks coaching and feedback to increase self-awareness and personal growth. 

1. Creates opportunities for learning and development throughout the organization.

2. Gives team members autonomy to determine how to complete work; delegates effectively.

3. Ensures that knowledge and learning is shared across the organization; recognizes staff who learn from each other. 

1. Evaluates the pros and cons, risks and benefits of different solutions; prioritizes opportunities and challenges in order to solve urgent, high impact problems first.

2. Works effectively with others to solve problems and make decisions; seeks input from partners.

3. Identifies issues and addresses them in a timely, data driven and transparent manner to achieve sustainable and optimal results. 

1. Fosters an environment where employees feel safe raising issues, offering solutions and input.

2. Accountable for decisions and actions when solving problems.

3. Utilizes broad organizational knowledge to identify root causes and potential impacts of proposed solutions.

1. Seeks and uses feedback from a variety of sources to improve service quality.

2. Meets and often exceeds expectations; ensures that stakeholder needs are fulfilled; honors commitments and keeps promises.

3. Adapts service delivery to meet the needs of diverse client base.

1. Holds self and team members accountable for high quality work and stakeholder relationships.

2. Provides team members with clear direction and support in meeting their service-delivery objectives.

3. Ensures that service delivery roles, responsibilities and reporting lines are clearly defined, understood and accepted.

1. Engages others in a way that makes them feel valued and accepted.

2. Values diverse people, experiences and ideas; cultivates and maintains
an environment of inclusion that empowers all team members to contribute ideas and achieve goals.

3. Is self-aware, understands one’s impact on others; treats all people with dignity, respect, and equity.

1. Creates a positive work environment that is free from discrimination and harassment.

2. Draws on diversity of skills, backgrounds and knowledge of people to achieve more effective results.

3. Ensures that conflicts are resolved in ways that leave all team members feeling respected and heard. 

1. Cooperates with others; shares information and knowledge to identify and implement solutions in which all parties can benefit.

2. Helps and supports fellow employees in their work to contribute to overall success.

3. Places the needs of the team above self-interest; builds and maintains effective working relationships. 

1. Fosters an open environment where employees feel safe providing constructive feedback.

2. Develops and cultivates mutually beneficial work relationships and alliances inside and outside the organization.

3. Encourages and assists others in building networks to improve relationships and maximize results. 

1. Consistently shares accurate, timely information; takes into account audience and communication method.

2. States opinions honestly and in a straight-forward manner; maintains open dialogue with others; actively listens.

3. Written and verbal communications are consistently clear, concise and appropriate to the audience. 

1. Speaks honestly about issues; seeks the truth about a situation, no matter how unpleasant.

2. Listens to concerns and carries them up the organizational chart; shares senior management strategies and information with employees.

3. Sets and demonstrates high standards of integrity; practices discretion; demonstrates diplomacy and tact. 

1. Adapts approaches as needed to address changing priorities; is flexible, open, and receptive to new approaches; willing to step outside of one’s comfort zone.

2. Seeks to understand context while navigating through organizational change.

3. Aware of own and others’ responses to change and responds in a way that is productive for the organization and its team members. 

1. Creates a supportive environment in which team members anticipate and are able to adapt to change.

2. Actively supports change initiatives; holds team members accountable to adopt change.

3. Actively builds awareness of change strategies and change impacts to team members; serves as a liaison between the team and change leaders. 

1. Uses the organization’s mission and vision as guideposts for decision-making.

2. Connects individual role and aligns goals in fulfillment of the UC mission and vision.

3. Inspires others to achieve the mission and vision of the organization and the University. 

1. Clearly communicates a team mission and vision that aligns with University goals.

2. Harnesses information and opportunities to more effectively achieve the mission and vision of the organization and the University.

3. Proactively builds an environment where all team members strive to excel. 

1. Acts in a manner consistent with the UC Standards of Ethical Conduct and other UC policies.

2. Utilizes available resources (people, processes and tools) to achieve organizational goals; models accountability.

3. Understands and adheres to safety guidelines; reports and corrects potential threats; models safe behaviors. 

1. Holds team members accountable for upholding the UC Standards of Ethical Conduct and other UC Policies.

2. Identifies ways to share resources, promoting greater efficiencies across the University and communities served.

3. Holds team members accountable for adhering to safety guidelines, reporting and correcting potential threats; and modeling safe behaviors.