Professional Learning Academy

UC Merced has partnered up with the Merced College Workplace Resource Center to offer the Professional Learning Academy to enhance customer service, communication, and business skills. 

The Professional Learning Academy (also known as Customer Service Academy) has become a valuable community resource that provides training in key areas of customer service and equips participants with skills that can be applied in their work areas. 

See the Professional Learning Academy schedule of classes.

Take all 10 classes and earn a Certificate of Achievement or pick and choose the ones most suited for you. These classes are free for UC Merced faculty and staff, and located at the Merced College Workplace Learning Resource Center, downtown Merced, where there is plenty of free parking.

For Additional Information and to Register:

  • Log in to the UC Learning Center using your UC Merced Net ID. 
  • Search for Professional Learning Academy (or individual class name) and click “Register” to see detailed information such as schedule and location.
  • Select the class(es) you are interested in and click “Submit”. 

The actual instructors for these courses are from Merced College Workplace Learning Resource Center. They are not employees of UC Merced, therefore they are not listed as the instructor in the UC Learning Center.  Please contact hrtraining@ucmerced.edu  if you have any special questions about these classes.